Help & Support

Open the app and tap Scan. Point your camera at the barcode on any US grocery item. You'll get a Safe / Caution / Avoid score with citations to FDA, EFSA, and Health Canada sources. You can also tap "Photo OCR" to read an ingredient panel directly when there's no barcode.

Our database covers most US grocery items but new SKUs and small brands take time to catalog. If a barcode doesn't resolve, tap "Report this product" and we'll add it within 48 hours. You can also use Photo OCR to scan the ingredient panel directly.

Pro purchases usually unlock within 60 seconds. If it's been longer, log out and back in to force a refresh. Still stuck? Email [email protected] with the email address you used to subscribe and we'll fix it within a few hours.

If you subscribed through the App Store, cancel in Settings → Apple ID → Subscriptions on your iPhone. If you subscribed through the web at bannedpantry.com, go to Account → Subscription and tap Cancel. You keep Pro access until the end of your current billing period.

We offer a 7-day money-back guarantee on web subscriptions — email [email protected] from your account email within 7 days of purchase. App Store purchases are handled by Apple — request a refund at reportaproblem.apple.com.

In the app: Account tab → Delete Account → confirm twice. This permanently deletes your account, scan history, family profiles, and saved settings. Deleting your account does not cancel an active App Store subscription — you must cancel that separately in Settings → Apple ID → Subscriptions.

We flag ingredients that are restricted, banned, or carry warning labels in the European Union, Canada, Japan, the United Kingdom, or California. Every flag includes a direct citation to the regulatory source — EFSA, Health Canada, the UK FSA, Japan's MHLW, or California Prop 65. We do not make health claims; we report regulatory facts.

No. BannedPantry is an informational tool that reports regulatory status across jurisdictions. It is not medical advice. Always talk to your doctor or registered dietitian for personalized health guidance, especially during pregnancy or for children.

Pro members can add up to 6 family members with age, pregnancy status, and known allergies. The scanner adjusts flags based on each profile — pregnancy mode escalates caffeine and certain dyes; child profiles flag artificial colors more strictly. Switch between profiles from the Family tab.

Pro members get Pantry Audit PDFs — a printable report of every product you've scanned with scores and flagged ingredients grouped by category. Generate one from the Account tab → Export Pantry Audit.